Delivery time
Order will be prepared and deliver to shipping company up to 1 bank day after date order. Time of arrival depends on the delivery type selected by the customer.

If the product you’ve ordered is out of stock or you’re requesting a delivery to a remote location, delivery times can take longer.

We work with the following shipping partners:
PostNord

We offer full tracking services with all our products.
Please contact our customer services at info@dandyroyale.com if you have an inquiry on the status of your order. We make reservations for the liability of delays or failed deliveries caused by our suppliers. We also make reservations to adjust prices as presented on triwa.com caused by wrong pricing, technical errors, etc.

Delivery charges
The customer select and pay shipping costs and the cost depends on shipping address and delivery time. Goods are shipped from our warehouses in Sweden. Prices include VAT when ordering to countries inside the EU. Orders to countries outside the EU (except Norway and Japan) may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. Dandyroyale.com ships your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If any such additional charges occur they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.
The customer is responsible for any return shipments due to cancelled orders, faulty products, etc.

Confirmation
After making a purchase on dandyroyale.com, you will receive an e-mail confirmation of your order. We recommend keeping hold of this message. If you for any reason need to contact the customer service department, you will be asked to reference this e-mail.

Payment options
Dandy Royale accepts international payments through VISA, Mastercard and American Express. When you pay with credit card, the payment is handled by our payment partner Stripe to guarantee security.
Please visit Stripe to read more about their secure payment services.
IMPORTANT! To ensure your safety and comfort, we use a secure order form. No external parties will be able to access the information you provide. Read more under ’Security’.

Security
Dandyroyale.com uses the latest security standard, 3-D Secure. 3-D Secure is an XML-based protocol that allows the authentication of cardholders of credit card companies in e-paymenttransactions. The 3-D Secure protocol was developed by Visa to improve the security of internet payments. It is now known as ‘Verified by Visa’ and ‘MasterCard SecureCode’. The main difference between Visa and MasterCard implementations is the method in which they generate the AAV (Accountholder Authentication Value): MasterCard uses UCAF (Universal Cardholder Authentication Field) and Visa uses CAVV (Cardholder Authentication Verification Value).

Right to cancel an order
You have the right to cancel any order placed on dandyroyale.com within 14 days. Initiate the return via the return form within 14 days after receiving the product. To be able to register your return you will need your order number and the email address you used when placing the order. To meet the cancellation deadline, it is essential that you send your cancellation request before the cancellation period has expired.

Click here to go to the return form.

Effects of cancellation
If you choose to cancel your order with us, we will reimburse your payments in full. This repayment will include shipping costs of standard delivery. Unfortunately, we do not repay the costs of express delivery. You can expect your repayment to be sent through no later than 14 days from receiving your cancellation request. We will make the repayment using the same means of payment as you used for the initial transaction. We may withhold repayment until we have received the goods back.
You must send back the goods or return them to us no later than 14 days from the day in which the cancellation request was sent. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Transportation
Dandyroyale.com accepts the economic responsibility if products are damaged or go missing during transport. Should the product be damaged on arrival, you are required to contact our customer service team within 14 days of receiving the product. We do not accept economic responsibility for products that are damaged or go missing during the transport of returns.

Non picked up goods
If you fail to collect your order, we reserve the right to charge you for all costs that encure when handling your order and shipment back to the Dandy Royale depot. This cost will be deducted from your initial payment of the order.

Incorrect, misplaced or duplicated orders
If a Dandy Royale customer receives wrong (and or duplicate) order(s), Dandy Royale reserves the right to order all products to be sent back in their original condition. The customer is required to return the product(s) to Dandy Royale with no exceptions. Dandy Royale is responsible for paying for shipping charges that occur during the return process.
In the event of a product being listed for an incorrect price because of technical error or mistake by personnel of Dandy Royale, we reserve the right to cancel the order. We will refund the customer payment and inform the customer of the situation.

Force Majeure
In case of Force Majeur, dandyroyale.com obligations are procrastinated. The contract between you and dandyroyale.com can in such cases be partially or fully terminated by yourself or by dandyroyale.com. A Force Majeur is at the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events.
Dandyroyale.com will under such circumstances do all we can to solve the matter for our customers as soon and entirely as possible.

Violation of rules
Dandyroyale.com holds the right to cancel and refund any orders that are suspected to be fraudulent or otherwise harmful. We do this in order to secure the safety of our consumers’ transactions on our website.
Dandyroyale.com reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site.
Individuals violating the restriction of password protected areas of the site may be subject to prosecution.

Governing Law and Jurisdiction
Contracts between consumers and dandyroyale.com shall be governed by Swedish Law. Dandy Royale follows the recommendations of the Swedish Consumer Authority. The Swedish courts will have exclusive jurisdiction for any dispute under this agreement.
The laws of you country may be different from the laws in Sweden and there may be additional legal requirements for you to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.

Gift Cards

Gift card are valid 1 year from purchase date.

How to use the gift card
On each gift card there is an exclusive code that you can use on our webshop dandyroyale.com. When ordering online, enter the voucher code in the gift card information in the checkout.
Please note:
If your gift card exceeds the total order amount, the remaining balance will remain connected to the same voucher code and can be used for your next purchase.
If your order exceeds the value of the gift card you will have to pay the balance amount with available payment method for your currency.

Returns
Gift cards can never be returned or exchanged for cash. All returned products that are purchased with a gift card will be refunded as value on a new or the same gift card. If you’ve combined payment for any item(s), the amount payed for with gift card will be returned on that same gift card.